This FAQ answers questions dealing with technical issues that may arise while playing with the Comfy Easy PC System.
Please take the time to go over the information in this FAQ if you're having any problems with installation or are experiencing any bugs or errors while using our System.

Questions answered in this FAQ:

• How do I connect the Easy PC keyboard to my computer?
• What are the minimum computer system requirements for the Easy PC system?
• How do I install a Comfy software title?
• How do I launch a game?
• I can't hear any voice or music, what should I do?
• Animation is slow and jumpy, what should I do?
• I have Windows XP. After I successfully install Comfy Software, I get a �Black Screen� - What should I do?

How do I connect the Easy PC keyboard to my computer?

Follow the steps below to connect the Easy PC keyboard in Windows ME, Windows 2000 or Windows XP operating systems:

• Turn on your computer.
• Locate a free USB port on your computer.
• Connect the Easy PC Keyboard USB cable connector to the USB port.
• Installation should be automatic and may take up to one minute. (You may observe the status of the installation by the pop-up messages that appear on the computer screen.)

What are the minimum computer system requirements for the Easy PC system?

• Processor: Pentium III 350 MHz and above
• OS: Microsoft Windows 98SE/Me/2000/XP
• Memory: 32MB Ram and above (64MB or higher recommended)
• Hard Disk: at least 30MB free space
• CD-Rom Drive: 4X over sampling and above
• USB port
• Additional requirements: Sound card, color screen and speakers

How do I install a Comfy software title?

• Turn on your computer and insert the relevant Comfy software CD into the CD-Rom drive.
• The Installation program should automatically launch. If it does not, click on the "start.exe" file from your CD-Rom.
• Follow the installation instructions displayed on the screen.
• Press "Finish" to complete installation. A Comfy icon will appear on the computer desktop and in the Start submenus.

How do I launch a game?

In order to run Comfy software games, you will need the original game CD.
Insert the Comfy software CD into your CD-Rom drive, which should remain inside the CD-Rom drive during the whole play.
The game should start automatically.
If the game does not start automatically, double click on the Comfy icon on your desktop.

I can't hear any voice or music, what should I do?

First, please check the volume level on your speakers.
Then check that the volume in the "volume control" is turned on throughout all channels. The volume control is usually located on the bottom right side of the desktop next to the clock. Look for the small speaker icon and adjust sound level.

Animation is slow and jumpy, what should I do?

If the animation is slow and jumpy, you should choose a lower resolution. You can adjust the resolution by accessing the performance settings instructions in the "Parent section" of the game CD menu.

I have Windows XP. After I successfully install Comfy Software, I get a �Black Screen� - What should I do?

This error occurs when there are problems with the Windows XP account used when the software was installed.
Comfy software needs to be installed using an Administrator account, with a name that does not contain any special characters.

To fix this error, first uninstall the Comfy software that caused the problem, then follow one of these options:

• Changing the current user account:
  Go into the Windows XP Control Panel and choose �User Accounts�.
  If it is not already so, change the current user�s name into a name that contains only plain English characters.
  Change the user�s settings into a Computer Administrator.
• Creating a new user account:
  Go into the Windows XP Control Panel and choose �User Accounts�.
  Create a new user account with a name that contains only plain English characters.
  When given the option - choose to set the user as Computer Administrator.

Once the user account is ready, restart your computer, and install the Comfy software using the Administrator account you�ve just set up.

Not finding the information you're looking for?

If the information you're looking for has to do with general usage of the Comfy System, or if you'd like to make sure you're making the most of the Comfy System - Please go over our General Use FAQ.

If you can't find the information you're looking for, please use our contact form to contact a local support representative. We'll be glad to answer your questions, and add them to our growing FAQ.